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Return & Refund Policy

Cancellation Policy

The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

PEPROTIVITY Mall reserves the right to accept the cancellation of any order. PEPROTIVITY Mall also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Cancellation Policy – Hyperlocal

The Orders placed by you on the Platform are non-cancellable and non-refundable via self serve under MINUTES delivery option owing to quick delivery times, except if cancellation/refund is requested via CX Agent under the following circumstances:

  • The Order could not be delivered within the estimated time that was displayed while placing the order;
  • The Order has not been picked by the Delivery Partner;
  • The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
  • Easy Doorstep Cancellation
  • Any other reason that the Platform may update from time to time

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

 

Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

 

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
  • For products where installation is provided by PEPROTIVITY Mall’s service partners, do not open the product packaging by yourself. PEPROTIVITY Mall authorised personnel shall help in unboxing and installation of the product.
  • For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
  • PEPROTIVITY Mall holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by PEPROTIVITY Mall’s authorized representative.

Refund Policy

Eligibility for Refunds

Refunds are available for items that meet our return policy criteria, which include:

  • The product is unused, in original condition, and packaging.
  • The return request is made within 15 days from the delivery date.
  • Proof of purchase (order ID, receipt) is provided during the return request.
  • Non-Refundable Items

PEPROTIVITY Mall does not offer refunds for:

  • Perishable items, personal hygiene products, and certain consumable goods.
  • Customized, personalized, or made-to-order items, unless they arrive damaged or defective.
  • Any items marked as “Final Sale” or “Non-Returnable” on the product page.

Processing of Refunds

  • Refunds will be processed once the returned item has been inspected and approved.
  • Refunds will be credited to the original payment method within 7 business days after approval. Depending on the financial institution, it may take additional time for the refund to reflect in the customer’s account.

Partial Refunds

  • In cases where an item shows signs of use or is missing original packaging, PEPROTIVITY Mall reserves the right to issue a partial refund.

Shipping and Handling Fees

  • Original shipping and handling fees are non-refundable. Return shipping charges may also apply unless the return is due to an error on PEPROTIVITY Mall’s part.
  • Late or Missing Refunds
  • If the refund does not reflect within the stipulated timeframe, customers are advised to first check with their financial institution. Further inquiries may be directed to our customer support at [email protected].
  • Exchange as an Alternative to Refund
  • Where applicable, PEPROTIVITY Mall may offer an exchange instead of a refund. For details on eligibility and process, refer to our Exchange Policy.